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CBE group Inc, Complaint - debt payment receipt letters review
CBE group Inc, Complaint

CBE group Inc, Complaint


debt payment receipt letters review

I contacted CBE Group to settle a debt in collections from Citibank at first it was great they were

willing to work out a settlement until I requested a letter sent to me before I made a payment. I then got a a song and dance on how my account would go out of their control in 4 days and by the time

they got a letter to me and I responded it would be to late so I reluctantly agreed to forgo the receipt

of that letter first (mistake #1) although I was promised by the rep he would send it to me in the mail

for my records.
I allowed a one time payment through visa for the agreed amount and was told that I would receive a

payment receipt letter in 2-3 days along with the agreement letter I said ok that's fine now 12 days and

twice as many phone callslater I am still dealing with their song and dance of we have sent you your

letters on 3 different occasions its not our fault your not receiving them.

I have requested for a fax of the letter as well at first it was we don't have a fax machine in this

office, then it was I will send it to another office to be faxed, and then I am told to contact citibank

for it ( they wont be able to send anything till 30 t0 60 days after CBE clears the payment) finally I am told in a final contact with a supervisor after I explained the excuses I was given for no

faxes which he admitted were not true, they do have fax machines in their offices and regardless if they

sent it to another department or not that it is company policy not to fax anything thats not inter office

or to an attorneys office.
He also explained the reason I have not received an agreement letter was because the letter was drafted

after payment was made and their system automatically kicks out agreement letters if payment is made nice

way to set people up to be ripped off. .... plain and simple CBE group lies to get your money then will lie to cover their negligence in proper

correspondence and they have no problem in breaching their agreement once they have your money.

I plan to spend the next few days repeatedly calling

(319) 234-6686
and insisting to speak with

Robert Kahler, BBB Contact
Mike Frost - Vice President/Corporate Council
Thomas Penaluna - Owner/President
Tom Lockard - Manager, Compliance

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